Returns and Exchanges Policy General Rules:
Here at US Jackets, we put our customer’s needs before our own. Your convenience is our top priority. Each of our jackets is created with sincerity, love, and high-quality materials; and each piece goes through a thorough quality test guideline. However, it is true that not every product is right for you, and if you wish to return or exchange a jacket, we will assist you in every way that we can. The procedure for the return or exchange of an item is quite simple. Below are some guidelines you will need to follow to ensure a seamless transaction.
- 30 days easy return policy
The product you have bought can be returned or exchanged within 30 days of purchase. It must be unworn, unwashed, and fully intact at the time of exchange or return. After our quality control department has received and thoroughly checked the item for any damages, we will allow you to return it with no issues quickly.
It is essential to note that after 30 days, a return or an exchange will not be possible as per fair customer policy.
- Exchange Policy on Sizing and Color
Please check the item’s sizing before ordering and purchasing. In case the size is incorrect, or the color differs from the product you ordered, you will have to contact us within 48 hours of purchase. After considering your request, our store will exchange or reimburse the defected item.
- Cancellation of an Order
If you wish to cancel an order, you must follow a set of specific guidelines to do so. Those guidelines are listed below:
- The order must be canceled within three (3) days of issue or initiation, or you will be charged with a fair price of cancellation.
- If you choose to cancel within a week (7 days), you will receive a deduction of 25% from the ordered item amount.
- After a period of 7 days has passed, you will not be allowed to cancel the order. However, you can return or exchange it within 30 days.
- RMA number
Knowing your RMA number is crucial for returning or exchanging your item. To retrieve your RMA number, you will have to request it online from our website. RMA numbers are valid for ten days. Please feel welcome while emailing us for further queries.
- Refund policy
At US jackets, we only allow refunds if the delivery has surpassed 29 days. You will be reimbursed in full, including shipment charges, once you contact us about this delay. Moreover, if your ordered item is not delivered within six (6) working days, we will issue a tracking order to help put your mind at ease.